Privacy Policy

TBG GROUP PTY LTD/as The Bin Guys Privacy Policy

Company Activity – Provide skip bin delivery Service and Collection of Waste in the Perth Metropolitan area.

The Bin Guys recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. In this privacy policy it will tell you how we collect and manage your personal information. We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and, in particular, the 13 Australian Privacy Principles, which deal with the collection, management and disclosure of your personal information.

What is your Personal Information?

When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to personally identify you. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What Personal information do we collect and retain?

• Address
• ABN, ACN
• Delivery Address’s, business and postal address’s
• Mobile and business phone numbers, staff mobile numbers
• Email address’s
• Credit card payment details, bank details
• Purchase order numbers
• Details of services that you have purchased from us including the type of waste collected.
• Photos and/or videos

Additional information that you may provide us via our website or over the phone through our office.

For what purposes do we collect, retain and use your personal information?

Personal information is only collected if it is necessary for the function or activity of our business.
We collect, retain, and use your personal information for reasons including:

• to provide services to you
• to answer your enquiries and provide information to you about the services we provide
• to update our records and keep your contact details up to date
• to process and respond to any complaints made by you
• No personal information is disclosed to overseas entities.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

How do we Collect your Personal Information?

We collect your personal information directly from you in ways including:

• through your access and use of our website
• during conversations between you and our staff
• when you complete an online booking, purchase orders, or other related paperwork
• security cameras at our premises
• inboard vehicle and other camera and video systems.

We may also collect your personal information from third parties including credit reporting.

To Whom do we disclose your information to?

Your personal information is only disclosed to staff who need the information in order to carry out our requests. This enables you to receive the service that you have requested.

Website Analytics

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy- external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site.

Links

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting us by phoning 9246 1688 or emailing quotes@thebinguys.com.au. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it.

Website Online Booking System and online enquiries

Our website uses SSL (Secure Sockets Layer) which is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remains private and integral.

Onsite & Offsite Security

All personal information that is stored on the business Computers is secured using Antivirus, Anti-malware/Spyware and Anti-ransomware.

Handling Complaints

Complaints can be emailed to quotes@thebinguys.com.au or alternatively you can call 9246 1688. Complaints will be handled within 5 working days.

If the complaint will take longer to resolve, we will provide you with a date by which we expect to respond.